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Soft Skills Library

Success in any industry relies on relationships, whether it is with co-workers, clients, suppliers, or stakeholders. When you’re well-mannered and considerate in dealing with others, especially external clients, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self professionally in the company of others. This is where business etiquette comes in. It is such an incredibly important area that needs to become a company culture. This interactive workshop will introduce learners to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations in the workplace.

•Defining and Understanding Etiquette
•Importance and Relevance of Business Etiquette
•Networking for Success
•Business e-mail Etiquette
•Business Written Communication Etiquette
•Business Telephone Etiquette
•Business Spoken Communication Etiquette
•Business Meeting Etiquette

•One Full Day (9am-4pm) or two half days (1pm-4pm & 8am-11am)
•On Site (Own Venue)
•Excludes Candidates’ refreshments and meals
•Excludes Facilitator S&T beyond 30km radius from Durban (57 Florida Rd)
•Includes workbook and stationery
•R2100.00(excl) pp (min 10 people) or
•R24 000.00(excl) per group (max 15 people)

For any queries please contact Simphiwe on 031 467 5640 or e-mail


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