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A Resolution You Can Keep: Use Neuroscience to Ensure Transfer of Learning

Self Affirmation

A new year’s resolution is something that goes in one year and out the other. Get it? While there’s no shortage of jokes about people failing on their resolutions by January 2, in the world of training it’s no joke that people often fail to act on what they’ve learned in a course. In fact, transfer of learning has been ... Read More »

You Can’t Hire Your Way Around the Soft Skills Gap


In fields—especially the STEM (science, technology, engineering, and math) fields—where significant education and credentials are the very threshold criteria for most jobs, the supply is far below demand. That puts most STEM field employers squarely in the middle of the technical skill gap that gets so much of the attention in the media. When employers have too few candidates with ... Read More »

Oops! The Mistake That Still Haunts Me 15 Years Later


Live by the words of Miles Davis: “When you hit a wrong note, it’s the next note that makes it good or bad.” If things go wrong, work hard to make them right. Many years ago, I worked at a large investment bank. Around the holidays, my boss received a small box of Godiva chocolates from an old client. Right ... Read More »

Overcome Paradigm Paralysis with Courage, Confidence, and Conviction


We need to open ourselves up to the possibility of a new paradigm of real-time, collaborative, networked learning. As you read through this year’s Training Industry Report, it no doubt will become clear that we find ourselves in the midst of a classic paradigm shift. In “The Structure of Scientific Revolutions,” Thomas Kuhn argued that scientific advancement is not evolutionary, ... Read More »

Four Things That Should Be Keeping L&D Up at Night


“All or a combination of these four approaches will help contribute to your organization’s overall culture of learning. Because when people learn new skills in the right way and at the right time, they feel better, work harder, and positivity spreads. Show your employees now and in the future that you’re investing in them as they are in you—and you’ll ... Read More »

Why Is Employee Development So Elusive?

Hands of farmers family holding a young plant in hands

The excuses—such as it’s too expensive and takes time—are all rubbish. The apathy toward this critical business imperative has a significant ability to damage a business and is doing so across the world. Here’s how to make it different. The world is getting faster, more demanding, more competitive, smarter, and is changing constantly. Are employees doing the same? Are they ... Read More »

Eating the Elephant Five Bites at a Time

NHS Hospital

Leadership Development at the NHS Redefined “Impact measurement is all down to the workplace. An aspiring executive cannot pass the course without delivering measured service improvement—written up, validated through viva examination, externally moderated, and posted globally online to spread learning.” The National Health Service, a globally coveted UK icon and the world’s fourth-largest employer, is a single brand, but actually ... Read More »

Disruptive Forces Challenge Organizational Training Models

Disruptive forces

When a military man talks about disruption in any context it is a good idea to listen! Meet Garry Hearn, until recently the man in charge of designing and organizing learning strategy for British military units covering 44,000 service personnel. Garry was decorated by Queen Elizabeth II for his services to Military Education and Leadership. Now in “street civvies” with ... Read More »

Ask Questions

Ask Questions - Button

Most of the time, you can take better action if you ask a few questions first and then continue asking more. If you’ve been reading my column for a while, you’ll know I end each column with the same line: Until next time—add value and make a difference. Those aren’t just words—I mean them sincerely. Have you been taking them ... Read More »

Quiet Leaders— 5 Tips for Success

hiking cropped

When introverts draw on their natural strengths as leaders, they often deliver even better outcomes than extroverts. Many people don’t associate introversion with leadership, but quiet leadership is not an oxymoron. In research for my book, “Quiet: The Power of Introverts in a World that Can’t Stop Talking,” I found many examples of powerful quiet leaders—from Rosa Parks to Steve ... Read More »

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