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Author Archives: Design

Ask Questions

Ask Questions - Button

Most of the time, you can take better action if you ask a few questions first and then continue asking more. If you’ve been reading my column for a while, you’ll know I end each column with the same line: Until next time—add value and make a difference. Those aren’t just words—I mean them sincerely. Have you been taking them ... Read More »

Quiet Leaders— 5 Tips for Success

hiking cropped

When introverts draw on their natural strengths as leaders, they often deliver even better outcomes than extroverts. Many people don’t associate introversion with leadership, but quiet leadership is not an oxymoron. In research for my book, “Quiet: The Power of Introverts in a World that Can’t Stop Talking,” I found many examples of powerful quiet leaders—from Rosa Parks to Steve ... Read More »

What We Know Is Secondary to What We Help Others to Know

eThekwini training 08 February 2011 004

Are you a lecturer/expert or facilitator/learning catalyst? “Two words ‘information’ and ‘communication’ are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through.” —Sydney J. Harris With a combined 40 years of training experience, we have had the opportunity to attend countless workshops as participants. During one workshop, one of us recalls a ... Read More »

Tracking Informal Learning


Observation, collaboration, and interaction with others are key ways employees learn their jobs and company culture, but can you measure how well it works? New employees may be given a formal onboarding orientation and an employee handbook, but one of the top ways they learn is informally—through watching, interacting, and collaborating with others. When a new hire spends the first ... Read More »

The Power of People


The term, “human capital,” was coined back in the 1960s by Nobel Prize-winning economist Theodore W. Schultz and later popularized by American economist Gary Becker. It is the understanding of, and commitment to, investing in human capital that sets world-class companies apart from their competitors. While there are several components to developing human capital such as talent acquisition, performance management, ... Read More »

The Art of Talent Science


HR now has the luxury of bolstering its talent intuition by aggregating job candidates’ data into sophisticated applications to be measured against the attributes and conditions of the top performers in specific positions. Organizations today are augmenting Human Resources (HR) intuition with analytics-based talent science. With the proliferation of big data analytics, HR finally has the luxury of aggregating job ... Read More »

Learning Technology Paves the Way for Change

Quantum classroom

Technology-enhanced learning will progressively evolve in the years ahead. We must be prepared to maximize that learning’s impact in the workplace. It seems you can learn almost anything online these days: writing articles, video-recording, using new software, even designing e-learning courses. But are we really learning? Transfer of learning is hard to gauge after you’ve completed a video-based learning module ... Read More »

Learning in the Cloud

cumulus-and-altocumulus Cloud Computing

A forecast for the future of learning includes micro-learning and learner-created learning paths. Upon meeting new people at conferences or meetings, I often request, “Name something you learned in the last two weeks,” followed by the more compelling question: “How did you learn it?” Inevitably, they answer in one of two ways: through one-on-one coaching or an online resource. Learning ... Read More »

Avoiding the Cost of a Disengaged Workforce


Companies miss the mark when trying to achieve employee engagement without first considering inclusion. Engagement (or lack of engagement) is a critical driver in employee retention. According to CEB, engaged employees are 87 percent less likely to leave an organization than those who are disengaged. And while it’s not a surprise that engaged employees are likely to be more productive ... Read More »

Whales Enjoying the Bluff

whale slap

This past weekend, several whales were spotted enjoying themselves in the ocean off Brighton Beach, a favourite spot for them at this time of year. Read More »

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